Previous incidents

December 2023
Dec 05, 2023
1 incident

Timeouts affecting RF and some frontend transactions

Resolved Dec 05 at 01:19pm GMT

We have rebooted the system which looks to have resolved the current issue. We will continue working on this behind the scenes to make sure it doesn't happen again.

1 previous update

Dec 01, 2023
1 incident

RF "Service Unavailable" message and Frontend issues

Resolved Dec 01 at 12:22pm GMT

We have identified the cause of the issue and believe everything should be working fine now. There is still some slowdown, but we're working to rectify that, and everything should now be functioning correctly.

1 previous update

November 2023
Nov 28, 2023
1 incident

Label Print Issues

Resolved Nov 28 at 01:10pm GMT

We have identified the cause of the issue, and resolved it. Labels should now be printing correctly.

1 previous update

Nov 09, 2023
1 incident

Intermittent problem with task completion

Resolved Nov 09 at 04:05pm GMT

The issue has been resolved.

1 previous update

Nov 07, 2023
1 incident

FTP Upload Connection Investigation

Resolved Nov 07 at 10:09am GMT

Our FTP is currently down for a percentage of Clarus users, it is currently being looked into internally.

October 2023
Oct 27, 2023
1 incident

FTP Connection Issues

Downtime

Resolved Oct 27 at 12:42pm BST

The issue has now been resolved.

1 previous update